When you click the Process button, the Convert Transaction form will open. You now may convert the selected RMA to a Credit Memo and be able to check the check box at the bottom of the form to Delete the original RMA. After you select to convert to a new transaction it will be created with all the same data as the RMA and a message will appear informing you when the process is complete. The message box will also display the add transaction number and ask if you want to view the add transaction. Click 'Yes' to close the current RMA and open the transaction or 'No' to remain on the current Order.
Once the add transaction has been created the original RMA will be stamped Completed and you will not be able to alter the information for that RMA. This prevents it from inadvertently being changed after it has been converted. You will still be able to select most of the fields in the RMA form but you will not be able to change any of the data.
Related Topics
Orders
Invoices