The following steps will explain in detail how to add a new job notes.
You have two choices with regards to accessing the Job Notes form.
Option 1: From the Main menu, click on Contact Manager,the Jobs, then Job Notes. The Job Notes Find form will come up where you can click on the New Job Note button in the lower left hand corner. You will be brought to Job notes form. The form will open and clear so you can add a new record.
Option 2: From the Main menu, click on Contact Manager, then Jobs. The Job Find form will come up where you can click on the Job you are looking for. If you need to Add a new Job.. Once you have clicked on the Job, the Job form will appear. Next click the Notes tab at the top of the form. Then click either the New button next to the Date label above the little yellow folders in the Line Item Detail or click the last little yellow folder next to a blank line item in the Line Item Detail to open the job notes form. The form will open and clear so you can add a new record.
1.The cursor will be flashing in the Date field with the current date already entered or you can click the little calendar button next to this field to open the calendar form where you can graphically enter a date. Required Field.
2.The current time has already been entered in the Time field or you can click the the drop down button next to this field to open the Time form where you can graphically enter a time. Required Field.
3.In the Duration field, you can enter the amount of time - in minutes - that you spent with the job. Later, you can create reports based on that duration for the job to summarize time spent on that issue, or problem.
4.The Job ID field will already be filled in with the Job you selected from the find form or you may enter a different job id.
5.Enter a User from the pull down box. This would normally be the person who spoke with the job or is recording the note.
6.Next, enter a Topic from the drop down menu. Here you can choose to assign a topic to the note like Information, Tech Support or Problem. This will help categorize your notes. To create a new topic click on the magnifying glass and then select the new button.
7.The Notes field is a memo field which, basically means it is large enough to handle 64,000 characters of text.