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SUPPORT

At Comtech, we take support very seriously and all our customers are treated with priority support.  We offer 24/5 support and our support turnaround times are guaranteed to be 4 hours or less. We pride ourselves on being extremely helpful, courteous, kind and responsive no matter what your support needs are.  This is our way of saying you deserve nothing less than the best support at a very affordable rate.

• Includes Unlimited Web-based requests using our online ticketing system
• GotoMeeting support when you need a support specialist to assist you directly
• Guaranteed response time (Mon - Fri) 4 hours or less
• Includes any new versions or updates
• Help with any installation, configuration and setup issues
• Issue escalation to product development teams
• Access to Knowledgebase and How To articles

We offer optional comprehensive Maintenance & Support plans on an annual basis for all of our products. You will have a variety of options in your communication with us throughout your setup and usage of our software.


Support Options

Latest Updates Available here
Support Center (fastest turnaround)
Phone Support: (281) 586-9669
Fax:
(281) 984-9905

We believe that accounting and business software doesn't have to be difficult to use. Many of our competitors have created programs that, while effective, require extensive technical expertise just to install much less run. We've taken the opposite approach, designing all of our products to be powerful yet simple so you'll be up and running quickly without an expensive consultant.
Training Program

Although each of our software programs come with detailed help files, a thorough user manual and a getting started guide, you may choose to have someone from our knowledgeable staff available for personalized training. Personalized Training can either be done via a series of web demonstrations or over the phone.

If you are interested in having personalized training please let your sales associate know so that they can describe program and pricing options with you.

Call us to learn more: 1-800-650-1404 or Contact Us
Custom Programming

We market and sell to companies that have very unique needs for their business operations and accounting software. Our state-of-the-art development facility and world class programmers can handle any of your C#, VB.NET, ASP.NET and SQL Server customization needs. Our staff is dedicated to developing the highest quality solutions and no one is more prepared to customize our software than we are.

If you would like to have one of our Accounting Software solutions custom tailored to your exact business please contact one of our friendly sales associates at 1-800-650-1404 or Contact Us