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Support Desk Software

BizCore provides you web based ASP.NET tools needed to quickly set up a seamlessly integrated support platform, saving you time and money.

Decrease your response times and increase your efficiency with the included word-like Support Forum, Knowledge Base, File Manager, Subscription Services, Project Manager, Issue Tracker and Suggestion Tracker modules.

Manage your entire support operation, e-mail correspondence from multiple sources and multiple support desk front-ends from the control panel.


Private or Public Forums
The Support Forum is a powerful bulletin board system used to track all online communication with your customers or prospects. It takes advantage of AJAX with a highly efficient SQL Server back-end database engine. It's an ideal community solution for small to medium sites.
Word-like WYSIWYG Editor

The forum editor includes in-line spell checking, image uploads, emoticons and a host of other word-like features.

When a user posts a topic an email can be sent to specific email groups to alert them. When you post a reply, an email is sent to the user with the reply.
VisionCore Integration

BizCore Central can be integrated into VisionCore or run standalone without VisionCore. When integrated with VisionCore it will save you time since you will not have to enter all your customer or prospect data twice. The forums can be public or private and based on subscriptions where you can set an expiration date per user.
Subscriptions

Easily manage subscriptions from BizCore. Automatically email your users 30, 15 and 1 day before their subscription expires.
Reminders and Status Levels

Using the Preferences you can set reminder emails to be sent out if a topic has not been replied to in a certain number of hours. This ensures great customer service. Multiple Status levels can be assigned for each topic and a user can even attach a file or insert a screen shot.
User Roles

The User Roles makes it easy to set permissions and quickly assign them to different users in BizCore.

This allows you to restrict a user to add, edit, delete or view various data throughout BizCore.
Administrator Dashboard

A flexible dashboard shows everything that is going on in BizCore in one central location. A convenient status panel lists all new or pending topics. This is a great way to quickly see what topics need to be answered.