 |
|
|
|
|
Support Desk Software
BizCore
provides you web based ASP.NET
tools needed to quickly set
up a seamlessly integrated support
platform, saving you time and
money.
Decrease your
response times and increase
your efficiency with the included
word-like Support Forum, Knowledge
Base, File Manager, Subscription
Services, Project Manager, Issue
Tracker and Suggestion Tracker
modules.
Manage your
entire support operation, e-mail
correspondence from multiple
sources and multiple support
desk front-ends from the control
panel.
Private or Public Forums
The Support
Forum is a powerful bulletin
board system used to track all
online communication with your
customers or prospects. It takes
advantage of AJAX with a highly
efficient SQL Server back-end
database engine. It's an ideal
community solution for small
to medium sites.
|
|
|
|
|
|
|
|
|
Word-like WYSIWYG Editor
The forum editor includes in-line
spell checking, image uploads, emoticons
and a host of other word-like features.
When a user posts a topic an
email can be sent to specific email
groups to alert them. When you post
a reply, an email is sent to the
user with the reply. |
|
|
|
|
|
|
|
|
 |
|
VisionCore Integration
BizCore Central can
be integrated into VisionCore
or run standalone without
VisionCore. When integrated
with VisionCore it will
save you time since you
will not have to enter all
your customer or prospect
data twice. The forums can
be public or private and
based on subscriptions where
you can set an expiration
date per user. |
|
|
|
|
|
|
|
|
|
Subscriptions
Easily manage subscriptions
from BizCore. Automatically email
your users 30, 15 and 1 day before
their subscription expires. |
|
|
|
|
|
|
|
|
Reminders and Status Levels
Using the Preferences you can
set reminder emails to be sent out
if a topic has not been replied
to in a certain number of hours.
This ensures great customer service.
Multiple Status levels can be assigned
for each topic and a user can even
attach a file or insert a screen
shot. |
|
|
|
|
|
|
|
|
User Roles
The User Roles makes it easy
to set permissions and quickly assign
them to different users in BizCore.
This allows you to restrict
a user to add, edit, delete or view
various data throughout BizCore. |
|
|
|
|
|
|
|
|
Administrator Dashboard
A flexible dashboard shows everything
that is going on in BizCore in one
central location. A convenient status
panel lists all new or pending topics.
This is a great way to quickly see
what topics need to be answered. |
|
|
|
|
